Saturday, April 23, 2016

Internet outage

 

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BigPond cable outage - went to bed with no internet and Telstra tech visit booked this morning 8 - 12. Holly woke me before 8.0 but took no notice until alarm went off at 8.15. Better get moving, noticed modem lights were normal so logged into router and everything looks OK. Better click the SMS link on the phone to notify callback for support lady to phone me back - to cancel the booking. While chatting to her checked service status and yes there was another (unrelated to yesterday) overnight 3150 outage that was restored at 7.35am this morning - wow.

While doing all this another call came in from the Telstra tech(s) pulling up in the van outside our place! so while still chatting to the service lady went out the front to tell him I was trying to cancel the visit and handed hime the phone to sort it out with her - all good. Anyway...while they were there I got a new pit tap connection and the external wall box connections checked - great service

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